Just as retailers were in the throes of the holiday madhouse, Target – the second largest retailer in the US – was breached. Forbes recently posted an article outlining seven lessons that could be learned from the way Target handled the situation.
The link to the Forbes article is here – Target’s Worst PR Nightmare: 7 Lessons From Target’s Well-Meant But Flawed Crisis Response – but what do you think?
What I always find surprising in these cases in which consumer portal sites are breached/hacked is that there’s always so much talk about how to handle the consequences. But what about an explanation of what will be done to prevent this from happening again? The same issue happened last year with the PlayStation Network, when millions of credit-card numbers and customer information was exposed. Another scenario was the ObamaCare website: The site went down because it wasn’t properly architected and stress tested. We heard a lot about “why” but not a lot about the “what” is being done to prevent it from happening all over again.
Obviously, when you open your business to the world, you’re now exposed to a world of attacks. You can only do your best to prevent a hacker’s attack. However, your best must include an ongoing and robust test plan, executed by an experienced team that keeps up with the latest technologies, methods of attacks, and the ever-changing demographics of user communities and methods of access.
TxMQ has expert infrastructure architects, portal architects and load-testing expertise to help companies address these issues through cost-effective, consulting engagements.
Find out more. Email our consulting leaders in confidence, consulting@txmq.com, for more information.